Legal
Shipping & Delivery
Voléfanka is an online shop operated by:
LA CASA DELLA STAMPA DI MITIC VEDRANA
Via Udine 38, 34135 Trieste (TS), Italy
Trieste Companies Register, REA no. 211078
VAT number: IT01387230327
Certified e-mail (PEC): lcdsdivedrana@pec.it
E-mail: contact@volefanka.com
This page explains how we send orders, what it costs and how long it takes. It forms part of our Terms & Conditions.
1. Where we ship
We ship worldwide. A small number of destinations may be unavailable because of carrier restrictions or customs rules; if yours is one of them, the checkout will tell you before you pay.
2. Cost
Shipping is calculated at checkout from the destination and the weight of the order, and is always shown in full before you confirm and pay. There are no charges added after the order is placed.
3. Despatch and delivery times
3.1 Orders are prepared within 1–3 working days. Orders placed at a weekend or on a public holiday are prepared from the next working day.
3.2 Once despatched, typical carrier transit times are:
- Italy — 1–3 working days
- European Union — 3–7 working days
- Rest of the world — 7–21 working days
3.3 These are the carrier’s estimates, not guarantees. Delays can be caused by customs, weather, industrial action, peak periods or incorrect address details.
3.4 If your order has not arrived within 30 days of despatch, contact us at contact@volefanka.com and we will investigate with the carrier.
3.5 Pre-ordered items ship on or shortly after the release date shown on the product page. If an order contains both stock and pre-order items, the whole order ships together once the pre-order item is ready, unless you ask us to split it.
4. Tracking
We e-mail a tracking link when your order leaves us. Please check your spam folder if it does not arrive.
5. Address details
5.1 You are responsible for the accuracy of the delivery address. We cannot change an address once an order has been despatched.
5.2 If a parcel is returned to us because the address was wrong or incomplete, or because it was not collected from a depot in time, we will refund the goods but not the original shipping cost. Reshipping is charged again.
6. Risk and inspection
6.1 Risk of loss or damage passes to you when you, or someone you nominate other than the carrier, take physical possession of the goods.
6.2 Please check the packaging before signing for a delivery. If it is visibly damaged, write a specific reservation on the carrier’s document before signing and tell us within 5 days. This does not affect your statutory rights.
7. Customs, duties and taxes outside the EU
7.1 Prices on the Site include Italian VAT. For deliveries outside the European Union, VAT treatment is applied according to the rules in force at the time of the order.
7.2 Import duties, taxes and customs clearance fees charged by the destination country are not included and are payable by you. They are set by your own customs authority; we cannot calculate them in advance or refund them.
7.3 If a parcel is refused at customs and returned to us, clause 5.2 applies.
8. Missing or damaged parcels
If your order arrives damaged, or does not arrive at all, write to contact@volefanka.com with your order number and — for damage — photographs of the parcel and its contents. We will replace or refund the order once the carrier’s investigation is complete. This is in addition to your rights under the legal guarantee described in our Terms & Conditions.
9. Contact
LA CASA DELLA STAMPA DI MITIC VEDRANA, Via Udine 38, 34135 Trieste (TS), Italy. E-mail contact@volefanka.com, telephone .