Legal
Terms & Conditions
Voléfanka is an online shop operated by:
LA CASA DELLA STAMPA DI MITIC VEDRANA
Via Udine 38, 34135 Trieste (TS), Italy
Trieste Companies Register, REA no. 211078
VAT number: IT01387230327
Certified e-mail (PEC): lcdsdivedrana@pec.it
E-mail: contact@volefanka.com
These Terms & Conditions govern your use of volefanka.com (the “Site”) and every order you place through it. Please read them before ordering. By placing an order you confirm that you accept them.
They should be read together with our Shipping & Delivery, Returns & Refunds, Privacy Policy and Cookie Policy, which form part of the agreement between us. The version that applies to your order is the one published on the Site at the moment you place it.
1. Who we sell to
1.1 Anyone may browse the Site. To place an order you must be at least 18 years old and legally able to enter into a contract.
1.2 Voléfanka sells to consumers — people buying for purposes outside a trade, business or profession. Where a term below applies only to consumers, it says so.
1.3 If you buy in the course of a business, the statutory rights reserved to consumers by Italian Legislative Decree 206/2005 (the Consumer Code) — including the 14-day right of withdrawal in clause 7 — do not apply to you. The Italian Civil Code applies instead.
2. The products
2.1 We sell a fixed line of printed t-shirts and occasional accessories. Nothing on the Site is made to your specification: every item is a stock product printed in advance.
2.2 Shirts are 140 gsm combed cotton, screen-printed with soft-hand inks. Composition, weight and print method are stated on each product page.
2.3 Product photographs are illustrative. Colours and tones may differ from the real garment depending on your screen. Measurements are given in the size guide on the Site, taken with the garment laid flat, with the manufacturer’s normal tolerances.
2.4 Each design is printed in one run. When a size or a design sells out we are not obliged to restock it.
2.5 Choosing the right size is your responsibility. The size guide is published on the Site; if you are between two sizes it tells you which way to go.
3. Prices
3.1 Prices are shown in euro and include Italian VAT. Shipping is shown separately before you confirm the order.
3.2 We may change prices at any time. A change never affects an order already confirmed.
3.3 If a price is obviously wrong — so obviously that a reasonable person would notice — we are not required to sell at that price. We will tell you promptly and you may either confirm at the correct price or cancel and be refunded in full.
4. How the contract is formed
4.1 Products shown on the Site are an invitation to order, not an offer. Your order is the offer.
4.2 After you order we send an acknowledgement e-mail. That is a receipt, not an acceptance.
4.3 The contract is formed when we send you an order confirmation, which lists the items, the price, any shipping cost and the delivery method.
4.4 We may decline or cancel an order, refunding anything you have paid in full, if the item is out of stock, if payment is refused or looks fraudulent, if we cannot deliver to your address, or if the price or description was obviously wrong.
4.5 We send order messages to the e-mail address you give us. Please keep it working and check your spam folder.
5. Pre-orders
5.1 Some items are offered before they exist — the product page says so, and shows the expected release date.
5.2 Pre-orders are paid at the time of ordering. Your card is charged then, not on despatch.
5.3 The release date is our best estimate. If it moves by more than 30 days we will tell you and you may cancel and be refunded in full, without giving a reason and at no cost.
5.4 If we cannot produce the item at all, we cancel the pre-order and refund you in full.
5.5 A pre-order is not a personalised item. Your 14-day right of withdrawal under clause 7 applies in the normal way, and the 14 days run from the day the item is delivered — not from the day you ordered it.
6. Payment
6.1 The payment methods we accept are shown at checkout.
6.2 Card payments are handled by third-party payment providers over an encrypted connection. We never see or store your full card details.
6.3 If your card issuer declines the payment, the order is not processed.
6.4 Where a bank transfer is used, we despatch once the funds have cleared.
6.5 An invoice is issued electronically from the details you give at checkout. Those details cannot be changed once the invoice has been issued.
7. Your right to change your mind
7.1 This clause applies to consumers only.
7.2 You may withdraw from the contract within 14 days, without giving any reason. The 14 days run from the day you — or someone you nominate other than the carrier — take physical possession of the goods; where an order arrives in several parcels, from the day the last item arrives.
7.3 Nothing we sell is made to your specification or clearly personalised, so the exemption in article 59(1)(c) of the Consumer Code does not apply. Your right of withdrawal is not excluded.
7.4 To withdraw, tell us in a clear statement — an e-mail to contact@volefanka.com is enough — before the 14 days run out. You may use the model form in Annex I, Part B of the Consumer Code, but you do not have to.
7.5 Return the goods within 14 days of telling us: unworn, unwashed, undamaged, with any tags and the original packaging.
7.6 You pay the cost of returning the goods, unless we say otherwise. You are responsible for any loss in value caused by handling the goods beyond what is needed to establish their nature, characteristics and function — trying a shirt on is fine; wearing it out is not.
7.7 We refund you within 14 days of being told, using the same payment method you used, unless you agree otherwise. We may hold the refund until we receive the goods back or you show they have been sent, whichever is earlier.
7.8 The full procedure is set out in our Returns & Refunds policy.
8. Faulty or incorrect items
8.1 As a consumer you have the legal guarantee of conformity under articles 128 and following of the Consumer Code. If an item does not conform to the contract and the fault appears within 24 months of delivery, you are entitled to have it repaired or replaced, or — where that is not possible or proportionate — to a price reduction or to cancel the contract.
8.2 The legal guarantee applies alongside, and is not limited by, anything in these Terms.
8.3 Business customers must notify defects in writing within 8 days of discovery and in any case within one year of delivery, under articles 1490 and following of the Italian Civil Code.
8.4 The following are not faults: normal wear; fading or damage caused by washing, ironing or treatment contrary to the care label; alterations or additional printing carried out after delivery; and minor variation in print position or tone between garments, which is inherent to screen printing.
8.5 Wash inside out, cold. Do not iron directly on the print. Care instructions are on the label and on the Site.
8.6 To make a claim, contact us at contact@volefanka.com with your order number, a description of the problem and photographs.
9. Delivery
9.1 Delivery times, costs and destinations are set out in Shipping & Delivery.
9.2 For consumers, the risk of loss or damage passes to you when you — or someone you nominate other than the carrier — take physical possession of the goods.
9.3 On arrival, check that the packaging is intact. If it is visibly damaged, note it on the carrier’s delivery document before signing and tell us within 5 days. This does not affect your statutory rights.
10. Using the Site
10.1 You agree not to place fraudulent orders, to use the Site for unlawful purposes, to post false or abusive content, to interfere with the Site or scrape it automatically, or to attempt to access anyone else’s account.
10.2 Your account credentials are personal. Keep them safe and tell us at once if you think someone else has used them.
10.3 We may suspend or close an account, remove content and cancel pending orders if these Terms are broken.
11. Intellectual property
11.1 The Site, its text, images, product photography, layout, the Voléfanka name, wordmark and all shirt designs and slogans are owned by us or our licensors and are protected by intellectual property law.
11.2 You may not reproduce, distribute, adapt or commercially exploit any of it — including the printed designs — without our written permission. Buying a shirt gives you the shirt, not the design on it.
12. Availability of the Site
12.1 We try to keep the Site available and up to date but do not guarantee uninterrupted or error-free service. It may be suspended for maintenance, updates, security or reasons outside our control.
12.2 The Site may link to third-party sites. We do not control them and are not responsible for their content or policies.
13. Liability
13.1 Nothing in these Terms excludes or limits our liability where the law does not allow it — in particular for wilful misconduct or gross negligence, for death or personal injury, or in a way that would cut down the rights the law gives consumers.
13.2 Subject to that, we are not liable for damage caused by use of the products other than as intended, by inaccurate details you give us, or by acts of third parties outside our control.
13.3 For business customers, and so far as the law allows, our total liability for any order is limited to what you paid for that order, and indirect loss, lost profit and lost business opportunity are excluded.
14. Events outside our control
14.1 We are not liable for delay or failure caused by events we could not reasonably foresee or avoid — official measures, natural disasters, epidemics, conflict, strikes, failures of communication or transport networks, or general unavailability of materials.
14.2 If such an event lasts more than 60 days, either of us may cancel the part of the order not yet fulfilled, and we will refund what you have paid for it.
15. Your personal data
15.1 We process your personal data as controller, in line with our Privacy Policy and Cookie Policy, under Regulation (EU) 2016/679 and Italian Legislative Decree 196/2003 as amended.
16. Changes to these Terms
16.1 The current version is always on this page, with the date it was last updated. Changes apply to orders placed after they are published and never retroactively.
17. Law and disputes
17.1 These Terms and any contract made under them are governed by Italian law.
17.2 If you are a consumer resident in Italy, the court where you live or have elected domicile has exclusive jurisdiction. If you are a consumer resident elsewhere in the EU, the mandatory consumer-protection rules of your country of residence continue to apply where they give you more protection.
17.3 For business customers, the courts of Trieste have exclusive jurisdiction.
17.4 Consumers in the EU may also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
18. General
18.1 These Terms, together with the documents they refer to and your order confirmation, are the whole agreement between us on this subject.
18.2 If any clause turns out to be invalid, the rest stays in force.
18.3 Not enforcing a term on one occasion does not mean giving it up.
18.4 These Terms are written in English. Where they are translated, the English version prevails, except where the law of your country of residence requires otherwise.
18.5 For any question, write to us at contact@volefanka.com.